Shipping

We deliver across Lahore only.

Your order will be delivered with 1-2 days. If there is any delay Customer Care will update you.

We use Materialz1 Local Logistics for deliveries.

Order Confirmation & Fulfillment

·       You will receive an automated confirmation notification via Email and SMS after placing your order. You can also change your order shipping details by replying to the email.

·       You will also receive confirmation call form our customer care.

·       Order will only be dispatched once our customer care has contacted you over the phone for the confirmation of items ordered and delivery details.

·       Fulfillment of your order will start after confirmation call from customer care.

Shipping

·       You will receive Shipment notification via Email or SMS informing about delivery route and tentative ETA once it leaves our warehouse.

·       Your order will not be dispatched until payment has been processed by the issuers bank or receiving confirmation of deposited amount.

·       You will be informed accordingly if there is any delay in delivery.

Order Cancellation

·       You can cancel your order via email or by calling us at 03099988383.

·       Any amount you have deposited in our bank account or paid via Debit/Credit Card will be refunded in 5 working days after cancellation.

Right to Refusal

·       Materialz1holds the right to refuse your order placed by any customer at any point in ordering process.

·       Incase of order refusal by Materialz1, the amount received by Materialz1 will be refunded by the same channel of receiving the amount.

·       Amount will be refunded with in 5 working days.

Customer support

Call us at 0309 9988383.Customer Care is available from 9 am - 6 pm.

Send a message

Email Customer Care at info@materialz1.com